Question 1

HOW DO I CANCEL THE STORAGE UNIT?

Accepted Answer

Nearly every email from Stripe.com links to a customer management portal.

This link (https://billing.stripe.com/p/login/00g5n33pv3TE00gbII)will also take you there. Simply enter the email address you signed up with, and then check your inbox for a Stripe.com email containing a login link.

Or copy & paste into your browser: 
https://billing.stripe.com/p/login/00g5n33pv3TE00gbII

To cancel, choose the CANCEL PLAN button. Then verify that you received a confirmation email. If you got it, we did too! That is our notification.

Refunds will be issued if the account is (1) paid up-to-date, (2) the unit is empty and (3) broom-cleaned.

There’s no need to call or check in with us if the 3 conditions above are met. Thanks for choosing Rt 43 & 171 Storage!

Question 2

Does 43&171 Storage provide locks?

Accepted Answer

No. Renters use their own lock of choice to secure their unit. See item # below regarding the lock-out locks we use when rent is past due or other problems arise.

Question 3

What is subscription billing?

Accepted Answer

Subscription billing means you are renting for longer than one month. This automates recurring monthly invoices and payments. You don’t have to worry about remembering the payment due date, nor do we. You will automatically get a monthly invoice reminder. It’s very convenient for everyone.

Question 4

Can I change my billing day to another day of the month?

Accepted Answer

Unfortunately not. Or more directly, not without considerable effort. That’s because our billing system is automated and managed by Stripe.com. It’s powerful and secure but is not designed for flexibility.

Question 5

Are there any prohibited items?

Accepted Answer

-Hazardous Materials: Chemicals, flammable liquids, explosives, and radioactive materials. Ohio law particularly prohibits the storage of any hazardous waste as defined by state and federal law.

-Perishable Goods: Food items and any other goods that can decompose. Storing these can lead to pests and mold.

-Illegal Substances: Drugs and stolen goods. Ohio law and federal law prohibit the storage of illegal and stolen items.

-Weapons and Ammunition: Firearms, ammunition, and other weapons can be restricted, depending on the facility’s policy and local regulations.

-Live Animals: It is illegal and inhumane to store any live animals in a storage unit.

-Plants: Live plants are not allowed as they require sunlight and water and can attract pests.

-Wet Items: Items that are damp or wet should not be stored as they can promote the growth of mold and mildew in the unit.

-Unregistered or Inoperable Vehicles: Storage of vehicles usually requires proof of ownership and that the vehicle is registered and operable, as per facility policy and local laws.

Question 6

Is electricity available in the storage units?

Accepted Answer

No. Electricity is not available in the units.

Question 7

Are contents insured while in storage?

Accepted Answer

No. Our business and property are insured. But, this does not cover unit contents. You’ll need to insure your own contents, if desired. We recommend contacting your insurance agent for up-to-date and professional advice.

Question 8

What times can renters access storage units?

Accepted Answer

Access is 24/7 and 365 days per year, provided your rent payment is current.

Question 9

Why is there another (second) lock on a storage unit?

Accepted Answer

When rent is past due, we place a lock-out lock on the unit until the account is paid up or the contents are sold or auctioned. Recovered funds greater than the amount past due + recovery costs + fees will be remitted to the delinquent former renter.

Question 10

Some of your policies seem a bit inflexible. Can you explain?

Accepted Answer

That is a fair observation. 43n171 Storage does not have a business office or admin to field calls and manage issues. To remedy this, we invested in automated systems that make renting easier on everyone. Also, we own and actively operate some far more complex business where very long days and time-critical projects are the norm. Our flexibility to respond to isolated storage unit issues is quite limited.

Checks and cash payments require management time we cannot regularly commit to. That’s why we only accept online payments (credit card and ACH).

Similarly, adjusting the day of month when payment is due places demands on our management team that we cannot commit to. Hence, we don’t pro-rate payments or adjust due dates. Fees are based on 1 month increments, due each subsequent day-of-month that you originally began renting.

Question 11

Why is sales tax being charged? Can you explain?

Accepted Answer

Ohio law directs that storage units require tax collection (https://tax.ohio.gov/business/ohio-business-taxes/sales-and-use/information-releases/st200311)at the rate in effect in the county where the property is being stored. The current Carroll County sales tax rate is 6.75%.

Any transaction by which tangible personal property is or is to be stored in Ohio is subject to sales tax. This includes any holding of a consumer’s tangible personal property for which there is a charge. An example of this type of charge would be storage of a person’s off-season clothing or furs in a vault. Other examples of taxable transactions include the provision of a locker, self-storage unit … (see source: Ohio Department of Taxation)(https://tax.ohio.gov/business/ohio-business-taxes/sales-and-use/information-releases/st200311).